Get Spencer up and running in 5 steps
What happens after you’ve chosen Spencer as your next generation internal communication platform? What is a realistic time frame to be up and running with your personalised apps? What can you expect from us? And what is expected from you?
Get up and running with Spencer in a few days!
Spencer has been embraced not only by internal communication experts, but also by CEOs, CIOs and CHROs. Our next generation internal communication platform can be up and running in a matter of days and additional functionalities added on the go.
“On time and with hardly any hick-ups: Spencer for Vulpia is alive and kicking and available in app stores for all our employees working in over 40 care centers.”
Vulpia about the launch of Spencer
How does it work?
To make sure everything runs smoothly from start to finish, we’ll assign you a dedicated ‘Customer Success Manager’. Because that is exactly what we want you to do: succeed.
5 easy steps to set up and maintain Spencer successfully
1. Set up
Your organization is unlike any other. Your internal comms platform should be too. At this stage, we define your needs and which features you require, which languages need to be supported, and the technical elements of the mobile and desktop apps.
We will also need you to provide business input to get the ball rolling. A few examples:
- Your privacy statement
- Access to your App Store and Play Store accounts for distribution
- Possibly some integration work on your end
From step 1, you will have unlimited access to our knowledge base. You can start learning about creating and publishing content, user lists or giving specific user permissions to different people withing your organization.
And together, we draw up a timeline.
It will only take us a couple of days to set up you own personalised mobile and desktop applications. We also prepare and submit the builds to both Apple’s App Store & Google’s Play Store.
To ensure your apps are fully up and running from day one, the apps will be populated with your preferred functionalities and content provided by your team.
We will grant you access to the back office of your app and your Customer Succes Management will assist you at every step of the process.
It is time for all your employees to start using the app! A company-wide launch event combined with internal training and onboarding sessions, will help you will maximize the adoption of Spencer.
Even after the launch, we keep supporting you by maximizing the adoption rate, or planning and unlocking new features.