Security & privacy by design

Spencer respects customer data and business processes

As part of our design guidelines, we strive not to replicate or synchronise any customer data. Additionally, transactions with source systems (Systems of Record) preferably happen in real-time, ensuring both the data and the business logic remains under control of the customer.

Spencer keeps the customer in control

Spencer taps into the customer’s SSO setup, respecting all authentication and access management policies. Connections to the required Systems of Record are always made “on behalf of” the user, respecting that user’s existing access rights and permissions. Ultimately, Spencer leaves the customer in full control: of the systems Spencer can access (network and/or API access), of the employees that can access Spencer (IAM), and of the permissions each employee has in the respective systems (using “on behalf of”).

End-to-end encryption

Any data transferred between the customer’s systems, Spencer’s back-end, and the Spencer client-side applications is encrypted through HTTPS/SSL. If Spencer stores data (eg. search index), the data at rest is isolated between customers, and encrypted using the latest FIPS 140-2 validated hardware security modules to generate and protect keys.

Performant & Safe hosting

The Spencer app runs on the Microsoft Azure Cloud Platform. These highly secure data centres have strict access and storage policies, ensuring no one can access your data. For European customers, the application is exclusively serviced through data centers located in the EU, to ensure GDPR compliance.

ISO certified

The Microsoft Azure Cloud Platform is ISO 27001:2013 certified for information security management and ISO 9001:2015 for quality management. Spencer is set up to protect your major IT systems with data backups and high availability thanks to Azure’s disaster recovery solution.

Service level agreement

As part of our Product Agreement, customers can rely on a solid Service Level Agreement.

99% up time guaranteed

Spencer is always on! Maintenance periods will be communicated upfront.

Support helpdesk

Depending on the impact, support requests are handled within a number of hours.

Ticketing system

Designated callers will get access to our ticketing platform.

Phone support

Customers get access to a hotline for technical and functional questions.

FAQ available

Employees and helpdesk personnel have access to our FAQ.

During business hours

Mon. – Fri. 8:00 AM – 6:00 PM CET

Learn more

Tons of features make great journeys

Each of these journeys is powered by Spencer’s unique capabilities and configurable modules.

The right solution for your industry

Spencer serves over 60.000 employees worldwide, across a wide range of industries. Discover what Spencer could do for you.

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